Shop Policies
Shop Description
specializes in the business sector of wholesale trading (intercompany trade) of computers, peripheral computer equipment , hardwares and industrial machinery
Payment Policy
1. Order Status and Validation**
| **Draft / Pending** | The order details, quotation, and timeline have been sent to the customer. | **Payment required to validate.** |
| **Validated / Confirmed** | Payment has been received and cleared. | Production/Fulfillment process begins. |
| **On Hold** | Payment has been initiated but not cleared (e.g., bank transfer awaiting confirmation). | Order processing will begin *only* upon payment clearance. |
### **2. Accepted Payment Methods**
We accept the following methods of payment:
* [Bank Transfer / Wire Transfer]
* [crypto Payment (e.g., USDT, ETH, BTC )]
### **3. Required Payment Terms**
To validate the order, the following payment is required:
Full Payment 100% due upon placement of the order.
* **[If partial payment 50% is used]:** The remaining balance of 50% is due prior to [Shipment/Delivery/Final Installation].
### **4. Impact of Validation**
Once payment is validated:
* **Materials Procurement:** We immediately begin purchasing and securing necessary raw materials.
* **Production Scheduling:** Your project is officially queued into our production schedule, and a confirmed delivery timeline will be issued.
* **Cancellations:** Cancellation requests after payment validation are subject to XINSHENG HARDWARES cancellation and restocking fees, as resources and labor will have already been committed.
**Failure to submit the required payment will keep the order in a Draft status, and we cannot guarantee pricing, inventory allocation, or the proposed delivery timeline until validation occurs.
Delivery Policy
? Delivery and Shipping Policy
This policy outlines the terms and conditions related to the delivery and shipment of your validated order.
1. Estimated Delivery Timelines
Timeline Confirmation: The estimated delivery timeline provided on your initial quotation is an estimate based on current production load and material availability. The official and confirmed delivery timeline will be provided to you upon Payment Validation of your order.
Force Majeure: XINSHENG HARDWARES TRADING SARL is not responsible for delays caused by circumstances beyond our reasonable control, including, but not limited to, customs holds, natural disasters, labor disputes, or disruptions in shipping carrier services ("Force Majeure" events). We will communicate any significant delays immediately.
2. Shipping Terms (Incoterms)
Unless otherwise specified in your formal quotation, our standard terms of shipping are FOB, or CIF
Risk and Responsibility:
[If EXW/FCA is used]: The responsibility and risk of loss or damage to the goods transfer to the customer when the goods are handed over to the designated carrier at our facility [or another specified location].
[If CIF is used]: The responsibility for costs related to shipping and insurance is handled by Xinsheng hardwares trading sarl up to the named port, but the risk of loss transfers to the customer once the goods are loaded onto the vessel.
3. Packaging and Handling
All goods are professionally packed and protected to withstand standard shipping and transit conditions.
Specialized crating or handling requested by the customer may be subject to additional fees, which will be invoiced separately.
4. Receiving and Inspection
It is the recipient's responsibility to inspect the delivery immediately upon arrival.
Visible Damage: If any external packaging or crating shows visible signs of damage, the recipient must document the damage on the carrier's delivery receipt (Bill of Lading) before signing for the goods. Failure to note visible damage may void your ability to file a claim.
Concealed Damage/Shortage: Any claims for concealed damage or shortages must be reported to [Your Company Name] and the freight carrier within 48 hours of delivery.
5. Shipping Charges and Taxes
Shipping Fees: Shipping and freight costs will be clearly itemized on your final invoice.
Customs and Import Taxes: As stated in our Payment Policy, the recipient/Importer of Record is responsible for all country-specific customs duties, import taxes (VAT/GST), and brokerage fees unless specifically agreed upon otherwise (CIF terms).
Refund Policy
2. Refund Policy (Applicable to Completed Projects)
Refunds are considered only upon the completion and delivery of the final product and are based on documented issues with the delivered product or service.
Defective/Non-Conforming Product: If the final delivered product does not meet the specifications agreed upon in the validated order, we will first offer to repair, replace, or re-work the product at no additional charge.
Failed Re-work: If a mutually agreed-upon re-work or repair is unsuccessful in resolving the non-conformance, a partial or full refund may be negotiated. The amount of the refund will be proportional to the value of the non-conforming portion of the delivery.
Client Errors: No refund will be issued for errors, omissions, or incorrect specifications provided by the client during the drafting or validation process.
Company Info
XINSHENG HARDWARE TRADING SARL
11 AVENUE CARNOT CHEZ DOMIDEAL,
25000, BESANCON
France
Telephone : +33 758 56 21 59 WhatsApp: +33 758 56 21 59