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At Miningwatchdog Marketplace, our goal is to ensure the satisfaction of both buyers and sellers. If for any reason you are not pleased with your purchase, we're here to help. You may contact us within 5 days of your purchase to initiate a refund.
We strive to make every transaction a positive experience, and while we hope it doesn't come to that, we want to ensure that everyone is satisfied with their purchases.
Refund Process
Refunds will be initiated x days after the purchase date, as indicated by the seller
If the seller has a valid reason to decline the refund or return request, our support team or legal team will be involved to assist and resolve the matter.
In case of disagreement between the buyer and the seller regarding the return or refund process, our legal team and support team will mediate and facilitate a resolution.
Refund Conditions
Any product you wish to return for a refund, whether as a buyer or seller, must be in the same condition as when you received it, including the original packaging.
Please retain the receipt or proof of purchase for reference.
Product Eligibility
Most products are eligible for return within 5 days of receipt.
For products with a different return timeline, please refer to the product listing for specific return information from the seller.
Third-Party Seller Returns
While most sellers adhere to our return policies, some seller returns policies may vary.
Products fulfilled by Miningwatchdog Marketplace or eligible for Miningwartchdog
Marketplace will follow the same return policies outlined on this page.
If you have mistakenly returned an item or included incorrect items in your return, please contact support for guidance.
If you have already received a refund and are expected to return the item, please create a return request promptly to avoid any charges.
To prevent and detect fraud and abuse, we may require additional information and documentation from you, such as government-issued photo identification.
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