8. When will I be charged?

 Charging usually occurs within 24 hours of making your order. 

9. Customs & Clearance

Please inform the seller in advance of any issues you may have with customs and clearing in your country.

10. How long does delivery take?

Delivery time depends on the seller's date of shipping and the peculiarities of the particular shipping company used. However, we encourage sellers to ship within the shortest time possible.

C. POLICIES

11. Do you offer refunds or returns?

14. Are my transactions secure?

Yes, we employ the highest security to ensure your transactions are encrypted and safe.

15. Can I negotiate?

SELLER FAQs

REGISTRATION

1. How do I register as a seller on your platform?

To register as a seller, simply visit our platform's seller registration page and follow the on-screen instructions to create your seller account. You'll need to provide basic information about your business and agree to our terms and conditions. Here is the link to register as a seller.

2. What information do I need to provide during the seller registration process?

During the registration process, you'll need to provide your personal details such as your business name, contact information, tax identification number, banking information for payments, and any relevant documentation that will be needed to verify your identity and business legitimacy.

3. How long does it take for my seller registration to be approved?

Typically, our team reviews and approves seller registrations within a few business days. However, this timeframe may vary depending on the volume of registrations and the completeness of the information provided. We do our best to verify and approve seller registration requests as fast as possible.

4. Are there any fees associated with becoming a seller on your platform?

Registering as a seller on our platform is free. We operate on a commission-based model, where a percentage of your sales is deducted as a fee. Additionally, there may be other transaction fees associated with payment processing.

5. What support and resources are available to sellers after registration?

After registration, sellers have access to a variety of support resources, including the seller support team which can assist with any questions or issues that may not be covered in the FAQ. We also provide a seller guide, to help sellers optimize their listings, manage inventory, and grow their businesses on our platform.

6. Is my personal/ Business information safe?

Absolutely! We take data security seriously and have measures in place to protect your personal information. Your data is safe with us.

7. How much do you charge to place my fairly-used miner for sale?

Listing a miner on our platform is free. We only charge a commission on your fee, payable at checkout after someone has purchased your miner, based on your subscription package as explained in PAYMENT FAQs clause 5.

PAYMENT FAQs.

Payment Methods

1. What are the primary payment methods available on Miningwatchdog Marketplace

The primary payment gateways available on Miningwatchdog Marketplace are PayPal and Coinpayments.

2. How are the payment methods differentiated in terms of handling transactions?

PayPal handles fiat deposits, allowing users to make payments using EUR.

3. What currencies are supported for fiat payments via PayPal on MiningwatchdogMarketplace?

PayPal supports fiat payments in EUR, for transactions below or equal to 5000 euros. For purchases exceeding 5000 euros, payments are processed through Crypto USDT via available networks on the platform. This ensures secure transactions for larger purchases.

4. Who bears the PayPal fees on Miningwatchdog Marketplace?

PayPal transaction fees are charged to the buyer 

5. How is the commission fee calculated on Miningwatchdog Marketplace?

The commission is paid based on the Subscription Packages for Sellers and at Mining Watchdog Marketplace, we offer three specific subscription packages tailored to meet the diverse needs of our sellers: Gold, Silver, and Free Plan.

1. Gold Package

• Monthly Subscription Fee: 50 euros

• Commission Rate: 15%+(1% transaction fees)

Sellers can include the 1% in the selling price.

This premium package is designed for sellers looking for maximum exposure and benefits. With the Gold Package, sellers enjoy exclusive perks such as Product Inventory of up to 10000 and 700 active products, 30 images per product, marketing conducted by our platform to enhance visibility, and more organic traffic to their shop. While the commission rate is slightly higher, the added benefits make it an attractive option for sellers aiming to maximize their sales on our platform.

 2. Silver Package

 • Monthly Subscription Fee: 30 euros

• Commission Rate: 13%+(1% transaction fees)

Sellers can include the 1% in the selling price.

The Silver Package offers a balanced combination of benefits and affordability. Sellers opting for the Silver Package receive a Product Inventory of up to 1000 and 450 active products 20 images per product, and marketing conducted by our platform to increase exposure for their products. With a lower commission rate compared to the Gold Package, this package provides a cost-effective solution for sellers seeking enhanced visibility without the premium price tag.

3. Free Plan

Monthly Subscription Fee: Free

Commission Rate: 8%+(1% transaction fees)

Sellers can include the 1% in the selling price.

Our Free Plan is ideal for sellers who are just starting or have limited resources. While there is no monthly subscription fee, sellers on the Free Plan have access to up to 110 listings on product inventory with 80 active and 13 images per product. However, unlike the gold and silver packages, the Free Plan does not include additional marketing services. Nevertheless, with a lower commission rate, this plan offers a budget-friendly option for sellers to get started on our platform.

 USER ACCOUNT FAQs

1. How can I recover my password if I forget it?

If you forget your password, you can easily initiate a password reset process by clicking on the "Forgot Password" link on the login page. Follow the provided steps to create a new password and regain access to your account.

2. Can I request to delete my account if I no longer wish to use your platform?

Yes, you have the option to request the deletion of your account. To do so, please contact our support team and submit a request for account deletion. We take user privacy seriously, and upon receiving your request, we will initiate the account deletion process. Please note that this action is irreversible, and all your account data, including order history and personal information, will be permanently removed from our system.

3. What would lead to the suspension of any user account?

Any user account may be suspended in the event of suspected fraudulent activity, violation of our terms of service, or other breaches of our platform policies. This could include actions such as multiple failed login attempts, unauthorized access attempts, or engaging in prohibited activities such as spamming or harassment. If your account is suspended, you will be notified via email with details about the reason for the suspension and any necessary steps to resolve the issue and reinstate your account.

For more information on your questions please visit our help center