Help

For Buyers






For Sellers




Returns and Refunds


There may arise situations where both parties want returns and refunds. In this case, the parties may agree to make the necessary changes for this. If it’s not possible., you may contact support for help.


The buyer can also open a dispute with the payment or seller institution. If the buyer believes there’s an issue with their order, they are to open a dispute with the party.


Accounts


Reset your password

Whether you have forgotten your password and need to reset it or make changes, it’s easy. Go to the forgot password tab and fill in your email. An email notification will be sent with the password change requirements.


Managing Contact Information


As a Marketplace seller, your personal information needs to be correct and up to date. It helps in confirming accounts and payouts. When you change your contact details, make sure the lines are active.


Benefits accrued


Those who participate in the community are likely to earn free MSC for their activities. For more, you need to buy and use MSC on the platform. It will raise your credibility and impact your chances of earning free MSC.


Protecting your account


Your safety is our top priority. Miningwatchdog Marketplace ensures your account is secure. The platform is secure and uses SSL encryption to protect users from third party attacks.

Restrictions and Suspensions


Miningwatchdog may occasionally restrict or suspend accounts to protect the community. If you’re a seller, your payouts will be placed on hold until your restrictions or suspension is lifted. 


Secondary Payment Methods


For those not willing to use the preferred and primary currency MSC, there’s a PayPal account. You can deposit funds with PayPal which is the secondary payment method on the platform.

Note: During early adoption of MSC, PayPal will be used temporarily to accommodate those who don’t have MSC tokens or fail to acquire them during sales events. Once the launch is fully complete (ICO Event) MSC will be used as the PRIMARY Methods of payments. PayPal will gradually fade away from the platform.

Need more help?

Feel free to contact us via email, phone number, or social pages.