Miningwatchdog Marketplace strives for excellence and professionalism in offering Crypto products and services. We provide expert services within limits available.
To accomplish the mission, we agree upon these values;
Greeting customers cheerfully, promptly, and respectfully.
Anticipating the needs of Crypto users and planning accordingly
Communicating honestly with clients by being courteous and knowledgeable with the products and services
Following through with clients efficient, promptly, and responsibly
Listening carefully and considering requests from buyers and sellers.
Respecting all individuals and encouraging participation from all corners.
Serving with commitment and pride to our clients.
Policy Statement
It’s Miningwatchdog Marketplace’s Policy to provide excellent and responsible services to the public. Customer feedback helps the team measure whether the platform meets our standards. Feedback also allows us to identify problems and how best to solve them. With high-quality customer service, feedback is needed from these clients. We welcome constructive criticism and praise in equal measure.
The customer policy is to establish uniform standards and procedures on how best to respond to clients. We make sure the responses are timely, and no issues fall through any cracks. Each interaction provides an opportunity to produce a satisfied customer.
Our policy is NOT intended to cover
Complaints about the performance of specific employees.
Claims for damages
Response standards
Where possible, complaints and questions will be resolved in real-time on the same day of arrival. If there are any referrals or follow-ups, the following standards for acknowledgment will apply for the solution to be found.
Acknowledgment
All complaints and queries will be acknowledged within one business day.
If the inquiry is delivered via phone, the acknowledgment should be given verbally.
If the acknowledgment is via email, the acknowledgment should be by email.
For written language, kindly use templates to minimize processing time.
Resolution
A substantive resolution will be provided to users within three business days.
All responses will include an analysis of the issue and the proposed solution for both parties.
If a resolution is not possible within the seven days, parties will be notified of the expected resolution date.
Answers will be communicated through all channels, including email, postal mail, or verbal.
Response Procedure
When a client calls, the issue should be resolved immediately where possible.
If the response time is not instant, clients will get a notification on when best to receive it.
Emails
Miningwatchdog Marketplace will send an acknowledgment within one business day when clients post emails with complaints and questions.
If the platform can answer the query immediately, the client will know.
All queries will be forwarded to the appropriate department within one business day.
The department receiving the referral email is responsible for resolving the issue as per the above-mentioned standards.
Additional comments
Since customers don’t always know where to direct their inquiries, staff members may be called upon to answer queries.
